Please understand that due to the fact we are a Municipal Entity we cannot absorb the cost of online credit or debit billing, the fees charged go directly to the Credit Service Provider.

Department Staff

Water/Sewer Questions and Emergency


Steve Mountain, Town EngineerSteve Mountain
Town Engineer



Jamie Waff, MaintenanceJamie D Waff
Crew Leader



Paul Barrett, Maintenance ForemanPaul Barrett
Maintenance Foreman



Greg Lang, MaintenanceGregory Lang



Keith Wilkinson Jr.Keith Wilkinson Jr



Gabrien Post



James Jacobs



Andrew Maguire
Operations Manager



The Town will be integrating the new water billing data into Customer Portal the week of September 5th, 2022. All active accounts and data must be deleted for Customer Portal to function properly. If you are an active Customer Portal user, you will need to set-up a new account using your new Water Bill Account Number once the integration is complete, which you will receive an e-mail informing you of. Please see below for tutorials on how to set up your account and best utilize Customer Portal. We apologize for any inconvenience this may cause. Please contact us with any questions you may have; 585-343-1729. option 5  

Sensus Analytics Customer Portal

Sensus Analytics Customer Portal is a tool that provides property owners with a way to monitor their water usage throughout the billing cycle on an hourly, daily, weekly, or monthly scale and to set up usage alerts. By utilizing this tool, customers will be able to quickly identify potential leaks, better understand their usage habits, and work to conserve water and save money. Click the Image below to sign up or log in. It is easy to use and completely free!

Need help navigating the website? Click on the pictures below to view short “how-to videos” to help you use Customer Portal.

How do I set up my account for the first time? (2 min : 54 sec)

How do I see how much water I am using? (3 min : 54 sec)

How do I establish Thresholds & Alerts? (2 min : 35 sec)

How do I get alert emails sent to me or others? (1 min : 58 sec)

I am a business or apartment owner with multiple water meters. How do I add additional water meters to my Customer Portal account? (3 min : 6 sec)

How do I change my password? (58 sec)

I forgot my password. How can I reset it? (2 min : 32 sec)

NOTE: Not every water meter is compatible with Sensus Analytics Customer Portal. If you have an older, non-compatible meter, the Customer Portal will not work for you. Please contact Sandra Baubie if you have any questions.

Maintaining high water quality for our customers is a top priority for this department. Many of our monitoring efforts are recorded in our Annual Water Quality Report, which is updated every Memorial Day for the previous calendar year. You can view the current report along with several reports from previous years.

A list of forms, including the Water & Sewer Service Application, can be found on the Forms page by clicking this link.

Answers to several Frequently Asked Questions can be viewed on the FAQ’s page by clicking this link.