Water & Wastewater
Office Address
Town Hall
3833 West Main Street Road
Batavia, NY 14020
Phone: 585-343-1729, Option 5
Fax: 585-343-8461
Email: [email protected]
Hours of Operation
Monday – Friday: 6:30 am to 4:00 pm
Please understand that we because are a municipality, we cannot absorb the cost of online credit or debit billing, the fees charged go directly to the Credit Service Provider.
Sensus Analytics Customer Portal
Sensus Customer Portal will no longer be supported in the near future. The Town plans to switch this service to Tyler Technologies Utility Billing Customer Portal in 2027. The Utility Billing Portal will allow people to pay their invoice and eventually monitor their water usage. We apologize for any inconvenience this may cause.
Customer PortalNOTE: Not every water meter is compatible with Sensus Analytics Customer Portal. If you have an older, non-compatible meter, the Customer Portal will not work for you. Please contact the Water Billing Clerk, Raylyn Kingdon, if you have any questions.
Need help navigating the website? Click on the pictures below to view short “how-to videos” to help you use Customer Portal.
How do I set up my account for the first time?
Watch HereHow do I see how much water I am using?
Watch HereHow do I establish Thresholds & Alerts?
Watch HereHow do I get alert sent to me or others?
Watch HereHow do I add additional water meters to my Customer Portal account?
Watch HereHow do I change my password?
Watch HereHow do I reset my password?
Watch HereBelow are links to frequently accessed water & wastewater documents and pages
Water & Wastewater – Documents + Forms
Fillable PDF Forms should be downloaded first as changes made to a form in the portal below cannot be saved